Frequently Asked Questions About Our Telehealth Program
Where do I get my Blood Drawn?
Do I need an appointment to get my blood drawn?
Yes. Appointments must be scheduled via a toll-free number to access a patient service center.
You should not show up without an appointment.
Do you accept insurance?
We do not accept insurance. We will provide a receipt containing the Current Procedural Terminology (CPT) codes for our tests which you can submit directly to your insurance carrier for reimbursement. As we do not provide diagnostic services, your receipt will not include diagnosis codes. Diagnosis codes must be supplied by an appropriately licensed healthcare provider. Please note that you may not submit any charges for our services for reimbursement from any state, federal or other government funded health plan or program, including without limitation: Medicare, Medicaid, or any subsidized exchange policy.
May I submit a claim for reimbursement under Medicare or Medicaid?
No. You may not submit any charges for StageZero Lab Tests services for reimbursement from any state, federal or other government funded health plan or program, including without limitation Medicare, Medicaid, or any subsidized exchange policy.
When will I be able to view my lab results?
You will be notified via phone or email once your results are available. Test results can take between 7-10 business days.
What do I need to do to prepare for my test?
The test does not require any special preparation.
Can I pay by personal check instead of by credit card?
No, at this time we only accept credit cards.
What is your refund and exchange policy?
You may cancel an order if we have not shipped you your test kit in order to have your blood drawn. If the order is cancelled in the first 10 days from the purchase date, the purchase price will be refunded minus a $50 cancellation fee.
- Get your blood drawn at one of our approved patient service centers nationally.
- Client relations will confirm with you the closest patient service center.
- Client relations will send the supplies and test requisition form to the patient service center.
Do I need an appointment to get my blood drawn?
Yes. Appointments must be scheduled via a toll-free number to access a patient service center.
You should not show up without an appointment.
Do you accept insurance?
We do not accept insurance. We will provide a receipt containing the Current Procedural Terminology (CPT) codes for our tests which you can submit directly to your insurance carrier for reimbursement. As we do not provide diagnostic services, your receipt will not include diagnosis codes. Diagnosis codes must be supplied by an appropriately licensed healthcare provider. Please note that you may not submit any charges for our services for reimbursement from any state, federal or other government funded health plan or program, including without limitation: Medicare, Medicaid, or any subsidized exchange policy.
May I submit a claim for reimbursement under Medicare or Medicaid?
No. You may not submit any charges for StageZero Lab Tests services for reimbursement from any state, federal or other government funded health plan or program, including without limitation Medicare, Medicaid, or any subsidized exchange policy.
When will I be able to view my lab results?
You will be notified via phone or email once your results are available. Test results can take between 7-10 business days.
What do I need to do to prepare for my test?
The test does not require any special preparation.
Can I pay by personal check instead of by credit card?
No, at this time we only accept credit cards.
What is your refund and exchange policy?
You may cancel an order if we have not shipped you your test kit in order to have your blood drawn. If the order is cancelled in the first 10 days from the purchase date, the purchase price will be refunded minus a $50 cancellation fee.
